Solution – “Please stay off the internet until your parents can open Trend Micro Internet Security and fix the Parental Controls for you.” Trend Micro Internet Security

I have been getting the following error on my notebook with Trend Micro Internet Security Pro 2009

“Please stay off the internet until your parents can open Trend Micro Internet Security and fix the Parental Controls for you. After that, you can restart the computer and use the internet.”

Up until now I have not been able to find a solution to the problem.

For the benefit of all of you experiencing this problem, the following instructions below will resolve this problem which i found buried in posts on this blog

1. Close all open programs on your computer. If the Trend Micro Internet Security main console is open, close it.
2. Click Start > Programs or All Programs > Trend Micro Internet Security > Trend Micro Support Diagnostic Toolkit.
Note: If you are using Windows Vista, right-click on Trend Micro Support Diagnostic Toolkit then select Run as administrator. If a User Account Control window appears, click Continue, or enter the password for an administrator account then click OK.
3. Click the [A] General tab.
4. Under “Start and Quit”, click 2. Quit All Components.
5. Close all windows
6. Open My Computer and click the C: drive
7. Double click the Program Files folder to open.
8. Double click the Trend Micro folder.
9. Look and double click the Internet Security folder to open
10. Open the Profile folder.
11. Check if there files that has an extension name of “.USR” and “.PEX”, if there are, please delete them.
Examples format of the file (abcd can be any letters and/or numbers):
abcd.usr
abcd.pex
12. Restart you computer.
13. Open your Diagnostic Toolkit (Step #2).
14. Click the [A] General tab.
15. Under “Start and Quit”, click 1. Start All Components
16. Restart you computer.

I hope this helps you in stopping this message from occurring.

Post your experiences below.